regulator warns MTN Rwanda about poor network connection | The new times


The Rwanda Utilities Regulatory Authority (RURA) has ordered local telecommunications company MTN Rwandacell Plc to resolve all issues with its calling services.

In a statement released on Monday, August 23, the utilities regulator said sanctions would be imposed if MTN Rwanda fails to comply with the directive.

“The Regulatory Board hereby issues an Enforcement Notice directing MTN RWANDACELL PLC to resolve all network connection issues related to poor call connections (failed first attempts), dropped calls and silent/scrambled calls “, RURA said in a statement dated August 19.

The notice added that MTN Rwanda must comply with the 2019 regulations determining the quality of cellular network services by October 29, 2021 in the city of Kigali and by November 30, 2021 in the rest of the country.

In the event of failure to meet the deadlines, the utility regulator warned that “further regulatory sanctions, including the monetary penalty, will be applied immediately”.

Over the past few months, members of the public have raised concerns about MTN Rwanda’s calling and internet connection services.

However, RURA’s statement says nothing about the telecommunications company’s internet services, which have also come under public criticism, especially during the Covid-19 pandemic when they were forced to use digital means to access most services or attend meetings.

MTN Rwanda, which started in 1998, boasts of having the largest market share with over six million subscribers. It is part of the South African telecommunications company MTN Group.

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